Payments Future-State Demo Deep Dive
Showing how a Payments SE moves from buyer requirements to reusable workflow design, data simulation, interactive buyer journey, AI recap, and stakeholder analytics.
James Foster
FIS Solutions Engineer
Captures requirements, builds workflows
Maria Alvarez
CTO, GlobalPay
Evaluating demo strategy partners
“We process high-volume real-time payments and need a demo that proves FIS can support API-first orchestration, settlement speed, fraud controls, and third-party routing.”
“I’ll capture those requirements and turn them into a reusable workflow, sandbox data model, buyer journey, async recap, and stakeholder analytics view.”
Figma: Turn Requirements Into Workflow Architecture
What the SE does
- Maps buyer requirements into payment workflow blocks
- Designs the RTP journey from initiation to settlement
- Creates reusable workflow architecture for future demos
- Links each requirement to a workflow component
Requirement Fulfillment
Reprise: Create Reusable Demo Data
Requirements
Recommend schema updates based on the 6 captured requirements.
Data Source
GlobalPay Sandbox v2.4
Refresh Rate
Real-time (WebSocket)
Fraud Rules
3 active rulesets
API Version
v1.2.8
| Transaction ID | Payment Rail | Amount | Currency | Settlement Target | Actual Settlement Time | SLA Status | Routing Provider | Exception Status |
|---|---|---|---|---|---|---|---|---|
| RTP-10021 | RTP | $25,000 | USD | <2s | 1.4s | Met | FIS RTP Rail | None |
| RTP-10022 | Instant Rail | $42,500 | USD | <2s | 1.8s | Met | Partner Rail A | None |
| RTP-10023 | ACH | $18,000 | USD | <2s | 2.6s | Breached | Partner Rail B | Retry Triggered |
| Customer ID | Customer Type | Region | Payment Volume | Risk Tier | Preferred Payment Rail | API Integration | Fraud Rule Set |
|---|---|---|---|---|---|---|---|
| CUST-001 | Enterprise Merchant | North America | High | Low | RTP | REST + GraphQL | Standard |
| CUST-002 | Payment Processor | LATAM | High | Medium | Instant Rail | REST API | Enhanced |
| CUST-003 | Treasury Client | EMEA | Medium | Low | ACH / SEPA | GraphQL | Standard |
Tiled: Show the Buyer Journey
The SE turns the technical simulation into a buyer-ready, interactive experience that stakeholders explore on their own after the live demo.
Scenario
Customer Makes a Real-Time Payment
Interactive buyer journey — click any step card to explore the technical workflow behind each stage.
Scroll right
1.4s
Approved
Optimized
Met
*These microapps are interactive, feel free to explore.
Tiled packages the technical simulation into a buyer-ready interactive experience that stakeholders can explore after the live demo.
Synthesia: AI-Powered Async Recap
The SE auto-generates a personalized, multilingual video recap summarizing the demo journey, key capabilities, and next steps for every stakeholder.
AI Video Generation
GlobalPay Real-Time Payments Recap
GlobalPay Real-Time Payments Recap
AI-generated stakeholder recap covering API orchestration, fraud workflows, and settlement visibility.
Discovery
Capture 6 key requirements from the stakeholder call
API Orchestration
REST + GraphQL endpoints for real-time payment ingestion
Fraud Workflow
Real-time scoring engine with 99.7% accuracy
Smart Routing
AI-powered rail selection across RTP, ACH, SEPA
Settlement Layer
Sub-2-second clearing with SLA monitoring
Consensus Analytics
Track stakeholder engagement across all touchpoints
James Foster
FIS Solutions Engineer
AI Avatar
James Foster digital twin
Multilingual
EN + ES auto-generated
Async Engagement
Stakeholder self-serve
Video Recap
4:30 branded summary
Synthesia scales post-demo communication by creating stakeholder-ready recap videos in multiple languages without requiring the SE to record manually.
Consensus: Track Buyer Engagement
The SE monitors who engaged, which sections held attention, and surfaces buying committee intelligence for CRM-ready follow-up.
Consensus Analytics
GlobalPay Deal Room
GlobalPay Buying Committee Activity
6 stakeholders engaged across Figma, Reprise, Tiled, Synthesia, and Consensus. 28 total views. 11m 42s avg. engagement.
28
Total Views
+12% this week
6
Stakeholders
Full buying committee
11m 42s
Avg. Engagement
Above 8m benchmark
Settlement Flow
Most Viewed
3.2x avg view rate
High
Buying Signal
Committee fully active
Active
CRM Sync
Synced to Salesforce
Stakeholder Engagement Heatmap
Viewed API orchestration 3 times
12m 34s
Replayed fraud workflow
9m 18s
Opened settlement dashboard
5m 42s
Shared Spanish recap with team
8m 05s
Viewed Tiled journey overview
4m 12s
Shared Tiled journey with 6 stakeholders
—
Engagement Metrics
Video views (Synthesia)
English: 9 | Spanish: 5
Journey clicks (Tiled)
6 stakeholders, 7.8 clicks each
Workflow replays (Figma)
Maria replayed 3x, David 2x
Data interactions (Reprise)
Settlement: 15 | Customer: 8
Spanish recap shared
LATAM team via Raj
Avg. session duration
Benchmark: 8m 15s (+42%)
CRM-Ready Buyer Signals
Multi-stakeholder engagement
6 unique stakeholders active across all tools
Repeat view pattern detected
Maria viewed API orchestration 3x — high intent
Regional expansion signal
Spanish recap shared with LATAM team
Technical validation complete
Fraud + settlement + routing all validated
Decision-maker coverage
CTO, COO, CFO, VP Fraud all engaged
Async follow-up active
Synthesia + Tiled driving self-serve engagement
Buyer Intelligence
28 views across 6 stakeholders
Engagement Scoring
94% peak with Maria
Buying Signal
High intent detected
CRM Sync
Auto-push to Salesforce
Consensus turns async demo engagement into measurable buyer intelligence, helping the SE prioritize follow-up based on actual stakeholder behavior.
Future-State Payments Demo Operating Model
The complete connected flow from buyer requirements to measurable stakeholder engagement — a reusable, scalable demo operating model.
Requirements
Discovery Call
SE documents buyer needs: RTP processing, fraud integration, API orchestration, settlement speed, routing, exception handling.
Figma
Workflow Design
SE maps requirements into 7-block workflow: Initiation → Fraud → API Gateway → Routing → Settlement → Exception → Reporting.
Reprise
Data Simulation
SE builds settlement and customer datasets with editable fields, breach scenarios, and rule validation.
Tiled
Buyer Journey
SE packages the simulation into a branded, clickable buyer experience with real-time KPIs and scenario walkthroughs.
Synthesia
AI Recap
SE auto-generates personalized recap videos in English and Spanish — no manual recording needed.
Consensus
Analytics
SE tracks stakeholder engagement, identifies buying signals, and syncs CRM-ready insights for precise follow-up.
Executive Insight
Payments demos move from one-off custom builds to reusable, data-backed, AI-enabled buyer experiences that are measurable, multilingual, and scalable across stakeholders.
FIS Demo Strategy & Experience · Executive Transformation
2026